• Where to find more information about Charles Simon collections?

    Charles-Simon.com presents the entire current collection of travel goods designed by Charles Simon. Click on the Products tab and discover the whole series available for sales. Subscribing to the company newsletter is also a good way to receive exclusive information about its upcoming creations.

    For further information, please do not hesitate to contact our Client Service at service@charles-simon.com. Our team will be glad to assist you. You can also contact us through our Facebook page or visit our Instagram or YouTube pages.

  • Where to buy Charles Simon pieces?

    Charles Simon pieces are exclusively sold within our e-store at Charles-Simon.com.

  • Can all pieces be personalized?

    All suitcases we make can be personalized. Thousands of materials and colors can be mixed to create the suitcase that fits your unique style. The color of the outer leather and belts, the color of the Alcantara® that lines the interior, the wood essences and its finish that can be dyed or bleached and the appearance of the metal parts: all the main characteristics of the product will depend on your personal preferences.

  • Monogram

    The engraving of your personal monogram in the aluminum handle is offered as an option.

  • How to personalize Charles Simon pieces?

    The customization of your piece is handled directly by one of our Client Service Team members. While purchasing your suitcase, please fill in all the relevant information in the personalization menu in order to create your unique bagage d’exception. In order to complete your purchase, a member of our Client Service team will contact you to check your preferences before processing your order.

  • How to place a special order?

    Let us know about your needs and desires and we will do everything we can to create the luxury luggage of your dreams. For assistance, contact our Client Service at service@charles-simon.com or through our Facebook page.

  • Order confirmation

    An order confirmation is automatically sent to the email address provided at checkout. It acts as an invoice and includes your order number and all details that can be relevant for the follow-up of your order. One of our Client Service team members will contact you by email within 48 hours to confirm all the details of your specific order, your customization preferences, and the craftsmanship time.

  • What is the delivery time?

    Unique and handmade specifically for each customer, each suitcase requires at least 5 months of work to be impeccably perfect. Depending on the degree of customization and the volume of orders we receive, the delivery time may vary. Please contact us at service@charles-simon.com to get more information and we will get back to you as soon as possible.

  • Delivery and shipment

    Once your unique carry-on is perfectly completed, we will email you to confirm the shipment and give you the tracking information.

  • Where are Charles Simon collection manufactured?

    Charles Simon collections are exclusively produced in our workshop in Montreal, Canada. All Charles Simon travel pieces are designed, engineered, manufactured and hand-assembled there by highly skilled technicians and craftsmen, who work together to deliver true Bagages d’exception. The origin and traceability of all the materials we used are also essential to offer true ethical and sustainable luxury goods.

  • How to maintain Charles Simon pieces?

    In order to preserve the aura of your luggage, all maintenance recommendations will be given to you upon delivery.

  • Authenticity

    Each Charles Simon product is unique and serialized. A certificate of authenticity is provided with each product at the time of delivery. Should you have any questions about your product authenticity or its component traceability, please contact us at service@charles-simon.com. If you are reselling or buying off a reseller, we recommend that you contact our Client Service team prior to any transaction in order to learn about our authentication and recertification services.

  • Payment and security

    Every communication passing through is thus encrypted through an SSL/HTTPS certificate. All submitted information is coded and signed so it cannot be intercepted nor read by a third party. We never store any credit card information and each request is encrypted through SSL.

  • Wood sturdiness

    Like any other natural material, wood will age: every journey will add depth to the unique wood veins and tones of your travel pieces. Even though our products and methods have gone through stringent development and endurance testing, wood could dent or scratch. This would not be a sign of poor quality or maintenance but rather the signs of multiple trips, memories and experiences. Should you wish to have your travel piece wood maintained, please contact our Client Service team at service@charles-simon.com.

  • Return policy

    To ensure the highest quality levels are achieved, all products are shipped once a full certification and inspection process are completed. Personalized products are non-refundable or exchangeable. Restocking fees are applicable on any returned product. Any exchanges will be done through our Client Service team, ensuring the best possible service and turnaround time.

  • Client Service language

    At the moment, we can serve you in English and French.

  • Opening hours of our Client Service

    Our Client Service team is available to assist you from Monday to Friday from 9 am to 6 pm (Eastern time UTC-5h). If you have any questions, please feel free to contact us and we will get back to you as soon as possible.

  • Warranty

    All Charles Simon luggage is guaranteed for 24 months. All information and limitations regarding the warranty are available on our Terms and Conditions page.

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Charles Simon Charles Simon